College Foundation of North Carolina


Accessibility & Technical Support

This page contains information about the following topics:

If these topics do not cover what you're looking for, please visit one of our Help pages for further support information.

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College Foundation of North Carolina is committed to providing access to everyone seeking information on its services and strives to maximize accessibility for all website users, including those with disabilities. If you or someone you know requires additional assistance, the CFNC Call Center can support you in a variety of ways, including reviewing site information, completing forms and applications, and accessing other functionality on our webpages.

We recognize that our website users may have other disability-related needs, so if you or someone you know uses special adaptive equipment to access the web and encounters problems when using our site, please contact us by phone or email. If the accessibility problem involves a particular web page, please let us know the URL (web address) of the page and the browser you are using.

You may contact the CFNC Call Center by dialing 866-866-2362 or by email at


Hardware and Software Requirements

The website is designed to work properly with the following browser versions:

We support the current and previous major releases of Internet Explorer, Firefox, and Chrome on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the third most recent version. Select a browser from the list above to get the latest version.

Support for Java, JavaScript, and cookies must be enabled in either browser and can be "turned on" via the Options dialog box in Firefox or the Internet options dialog box in Internet Explorer. The dialog boxes can be accessed from the Tools menu on each browser. In Chrome, select Settings, Show advanced settings and Content settings button to enable these options.

To access any secure portion of the website, your browser will need to support 256-bit encryption.

The website is best viewed with a screen resolution of 1024 x 768 or higher.

PDF Documents

In order to view, print, or download the PDF versions of documents on, Adobe Acrobat or another PDF viewer is required. These files may not open properly with older versions of the plug in. Minimize risk when accessing Adobe Acrobat files by using the latest release of Acrobat Reader. Visit for more information.


Applying for and Using FSA ID

Effective May 10, 2015, the FSA ID, a username and password, replaced the Federal Student Aid PIN and must be used to log into certain US Department of Education websites. There is no charge to set up or use this electronic signature option.

Your FSA ID confirms your identity when you access your financial aid information and electronically signed Federal Student Aid documents. If you do not already have an FSA ID create one by logging into, the National Student Loan Data System (NSLDS) at, or Click here for a video tutorial on creating an FSA ID.


School System or Corporate Access

If you are behind a corporate proxy or URL filtering system, such as ZScaler, you need to be sure the following sites are in your whitelist:

CFNC whitelist:

RDS whitelist:

FAFSA whitelist:

The IP addresses that uses:
whole external block includes: / 24

Technical Support Information

The following system information is tracked as an aid to CFNC technical staff in troubleshooting problems you may be having.
Key Value
Request AuthType()null
Request CharacterEncoding()null
Request ContentLength()-1
Request ContentType()null
Request ContextPath`()
Request Method()GET
Request PathInfo()null
Request PathTranslated()null
Request Protocol()HTTP/1.1
Request QueryString()null
Request RemoteAddr()
Request RemoteHost()
Request RemoteUser()null
Request RequestedSessionId()null
Request RequestURI()/global/technical_support.jsp
Request Scheme()https
Request ServerName()
Request ServerPort()443
Request hashCode()1248215752
Request toString()SecurityContextHolderAwareRequestWrapper[ FirewalledRequest[]]
Request RequestURL()
Request isRequestedSessionIdFromCookie()false
Request isRequestedSessionIdValid()false
Request isSecure()true
Request Header User-AgentCCBot/2.0 (
Request Header Accepttext/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Request Header Accept-Languageen-US,en;q=0.5
Request Header Accept-Encodingbr,gzip
Request Header
Request Header X-Forwarded-For3.239.50.33
Request Header $WSCSTLS_RSA_WITH_AES_128_GCM_SHA256
Request Header $WSIStrue
Request Header $WSSChttps
Request Header $WSPRHTTP/1.1
Request Header $WSRA192.168.17.230
Request Header $WSRH192.168.17.230
Request Header $
Request Header $WSSP443
Request Header $WSSIvp+Km76mxN3l8Q5X9aCqwTUTAjumBKUtUMZyyMS8HqQ=
Request Header Surrogate-CapabilityWS-ESI="ESI/1.0+"